This means that when they call, it may appear as if the call is coming from CommBank, but it is actually a scam. Always report suspected scams to your financial institution immediately. The letters instruct recipients to transfer funds to a “secure account” to protect their assets.
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Check your account balances, view recent transactions as well as your transaction history, or move money between your accounts. Access your accounts 24/7 to check balances, make payments, and more. With Internet Banking, your banking’s not limited to branch opening hours. If debt is building up, you’re having trouble paying your rent, buying food for your family or simply feeling overwhelmed by your financial situation — help is available. We can help you get your financial stress and money problems under control. We understand that financial difficulties can feel overwhelming and that’s why our friendly team is here to support you.
If you are ever unsure as to a communication’s authenticity, utilise one of the methods shown on /contactus to call a CommBank number you know to be legitimate in order to speak with us. Do not click any links, call the number in the message, or reply to the sender. If you’re ever unsure whether an email is legitimate, contact us /contactus or through your Relationship Manager. As well as seeking money, scammers will often attempt to obtain passports, visa numbers, and other forms of ID.
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June 2023 – DocuSign alert: Phishing emails referencing CommBank
CommBank will automatically deduct the four repayments from your chosen linked transaction account. You also have the ability to pay one or more repayments earlier than scheduled from your linked account. Yes, in the CommBank app, select your StepPay account to review your upcoming repayments or make early repayments at any time. If you miss payments on your StepPay account, it may affect your credit score. We look at your accounts and loans with CommBank, as well as any credit products you may have with other financial institutions on your credit file.
- Because of that, you should, before acting on the information, consider its appropriateness to your circumstances.
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- We have observed that the scammers have recently circulated a fake letter to customers asking for a ‘fee’ to be paid before a large sum of funds can be credited into the customer’s account.
- We are aware of a phishing email scam where criminals are impersonating AIA Australia to trick recipients into sharing personal information, including credit card details.
These messages contain links to websites impersonating postal delivery services and ask you to input information such as your NetBank ID, password, card details and NetCodes to pay for a redelivery fee. These messages include links to fake websites that mimic legitimate postal services and ask you to enter information such as your NetBank ID, password, card details, and NetCodes to pay a fee. The messages claim that access to online banking services such as NetBank have been locked, suspended or restricted for security reasons.
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It’s important to Report suspected scams to your financial institution immediately. If you receive a suspicious message or call, remember to Stop, Check, and Reject. In some cases, the service is discovered through social media platforms or messaging apps. Victims are typically referred by someone they know personally who claims to have used the service successfully — though they too may have been misled.
Book a branch appointment Find a branch We put our customers first so our branches are designed with you in mind. Our personalised needs-based conversation is a simple, complimentary service to help you manage your finances. Simply use our branch locator to find your nearest branch with the services that you need. We’ll continue to have branches with teller deposit and withdrawal services available in key locations across Australia.
It has come to light that scammers are using the Optus data breach to scare and scam customers. Furthermore, these scams often require urgent payments to be made to third party accounts. To attract potential victims, the scammers have created fake price-comparison websites, offering to provide investors with information on the best rates for various products. A number of CommBank-themed phishing messages are currently in circulation that specifically target our CommBiz service. To attract potential victims, the scammers have created this fake price-comparison website, offering to provide investors with information on the best rates for various products. Payments for these products/services are to a BSB and account number provided.
These letters use ASIC branding and formatting to appear legitimate and claim that bank staff are under investigation. Be wary of unsolicited contact, avoid clicking on links and always verify the legitimacy of the organisation offering assistance or requesting donations. We will not ask you to verify transactions via a link in an email or SMS message. Once you complete a task, scammers may ask for your personal information to “process” your earnings. They may claim you can earn money by completing simple tasks such as liking or following Instagram accounts or transferring funds in exchange for a commission. Do not click the links, call any number in a message, or reply to the sender.